This article is written for Office 365 Business subscribers using it as their internal and external mailing system. When your business is growing, you can start facing a mess in your mailbox. It indicates that you need to integrate your mailing system with ERP or CRM. That way, you can continue to use your favourite mail client, while all communications are synced in structured way into ERP/CRM for managing sales, tasks, support tickets and etc.
This guide provides a full set of instructions on how to configure your Office 365 Exchange to work with the Odoo ERP system. This guide was written with the goal to be an A-Z guide. If you find that this article is not complete enough or something is not clear, please leave your comments down below and we will correct instructions and add clarifications to it.
Prerequisites
1. Assumption is that you are already a user of the Office 365 Business subscription that includes Exchange Server. E.g. “Office 365 Business Premium”.
2. You are already using mailing features from Office 365. Meaning you are not a new Office 365 subscriber. If you just purchased a subscription and haven’t configured anything yet, you first need to perform an initial setup by following the official Microsoft guide. It is especially important that you already have properly configured your custom domain. This Microsoft guide can help you with this.
3. People executing the steps below need to have Administrative access (Role: Global Administrator) to https://portal.office.com. That is needed in order to create new users and groups on the Portal.
According to official Odoo documentation, You can use an Office 365 server if you run Odoo on-premise. Office 365 SMTP relays are not compatible with Odoo Online.
If all above preconditions are already fulfilled, then you can go ahead with next steps.
How to integrate the Odoo ERP with Office 365 mail server
- Configure Outgoing mail Server in Office 365 as Relay Server
- Configure Catchall Email in Office 365
- Install Odoo module to inform users that they used the wrong email
- Configure Outgoing Mail Server in Odoo
- Configure Incoming Mail Server in Odoo
- Test Odoo ERP Emailing Setup
Configuring Outgoing mail Server in Office 365 as Relay Server
In this section, you will learn how to configure Office 365 to act like a relay server.
Why is it needed?
Odoo ERP is trying to operate as a relay server. Meaning that it is used as an intermediate layer to send emails from ANY mail address to ANY mail address. For example, after this mail configuration Odoo will be able to send emails from any email (for example somename@anydomain.com)
-
A little bit of clarification on why Odoo acts like this
Let’s imagine that you are getting an email from a potential lead to the address hello@company.com. Imagine that potential lead’s email address is john@example.com. Odoo ERP catches this email and creates a new Opportunity in the CRM Pipeline. And after Odoo creates it – it needs to send automatic emails to all followers, to inform everybody about the new Opportunity. As it is now implemented in Odoo ERP, the email will attempt to send FROM the email of the lead (e.g. john@example.com) and not from some generic email like erp@company.com. The reason why Odoo is doing it is to make sure that this email will be beautifully displayed as belonging to a real person and not to look like an automatic notification from ERP.
And obviously when you respond to the person through Odoo CRM, your lead will also see that email is coming from realperson@company.com instead of some generic email erp@company.com.
So the intention of Odoo is clear – they want to ensure all messages from ERP are personal and do not look like an automatic notification. But that gives additional headache relating to the mailing system configuration.
Now here are the steps to configure the Outgoing Mail server.
1. Login with your Global Admin user account to https://portal.office.com/adminportal/home and click on the “Admin Center -> Exchange” menu in the left panel
2. In the Opened Window click on the section “mail flow -> connectors”
3. Click the “plus” sign on the opened page to add a new connector
4. On the first screen with mail flow scenario, select the following values and click “Next”
From = “Your organization’s email server”
To = “Office 365”
5. Give a name to the connector. E.g. “Odoo Connector”. All checkboxes should be checked (default behavior). And click Next
6. Select checkbox to verify allowed senders by IP address and add IP addresses of all your Odoo ERP instances. That is a type of whitelist. Office 365 will trust messages sent from those IP addresses as safe.
7. After clicking “Save” you should get the following screen with an already created connector
Office 365’s outgoing mail server is now configured and ready to be used with Odoo. But before proceeding to Odoo-side configuration, let’s make Office 365 ready to receive incoming mails for Odoo. This is described in next step.
IMPORTANT!
If you are trying to integrate Office 365 emails with Amazon EC2, you will need to follow this article additionally. The reason why you need this – Amazon has additional protection to prevent spammers to send emails from their servers. So you have to explicitly request from them allowance to do that.
Configuring Catchall Email in Office 365
In this section, you will learn how to create a special mail address in Office 365 that will collect emails sent to unknown receivers (meaning no User exists in Office 365).
-
Why is it needed?
In Odoo ERP it is possible to configure multiple Sales Teams, Projects and etc. Any objects you want.
For example, you may want to have a Sales Team with the name “Initial Processing Team”. That sales team should process leads that are received to the email address “hello@company.com”. Also, you may want to have separate Sales Teams which will be responsible for processing emails sent to addresses “asia-sales@company.com” and “europe-sales@company.com” or more.
You may configure as many email addresses as you want and obviously those email addresses will not be real emails in your Office 365 Portal.
So to avoid lots of manipulations in the Office 365 Portal when you are adding something new in Odoo ERP (new project, new sales team and etc.), it is better to configure single email addresses that will be the only endpoint for all emails sent to nonexistent mailboxes. That way Odoo ERP can easily process them, and no emails will be lost.
Steps to configure Catchall Email address in Office 365 are described below:
1. Sign into https://portal.office.com/adminportal/home, go to menu “Users -> Active Users” to see list of already created users
2. Click on the button “+ Add User”. Create a new user like “ERP Notification” with email erp@yourdomain.com. You can choose any email address you want. Note that Role of this user should be “User (no administrator access)” and Product License should have the status Office 365 Business Premium or higher (as you see near some emails in column “Status” on the image above) as this user should have a separate mailbox.
IMPORTANT! Make sure to remember the Password that is automatically displayed after you create a user.
3. Now let’s open a separate anonymous browser window and do an initial login to the account created above. Use this URL https://outlook.office365.com/owa/ – this is direct URL to Outlook. System will ask you to change password. Remember the password also! And select other preferences.
Follow all steps until you see an empty mailbox. Now setup of the user is finished
4. Now we should go back as Global Administrator to https://portal.office.com/adminportal/home, go to menu “Exchange -> recipients -> groups” and in dropdown click “Dynamic Distribution Group”
5. Now enter the following values in the fields:
a. Display Name = DynamicAllUsers (you can use any you want)
b. Alias = dynamicallusers (you can use any you want)
c. Members = “Users with Exchange mailboxes” and “Mail-enabled groups”
6. In “general” settings for this group select checkbox “Hide this group from exchange address book”
7. Now we need to go to the menu “Admin Center -> Exchange ->mail flow -> rules”. In this section we are going to create a special mail flow rule that will allow you to catch all emails to unknown email addresses and will forward them to erp@yourdomain.com, so Odoo ERP can process and analyse them.
8. After clicking the “+” sign to add new rule, you will be sent to a new form where you need to click the advanced properties link. As a result you will need to define the following fields:
a. “Name” = Catchall for Odoo
b. “Apply this rule if” = “Apply to all messages”
c. “Do the following” = Redirect the message to Erp Notifications (here you can select email address created in earlier stages)
d. Except if = The recipient is located Outside the organization OR The recipient is a Member of All Users group (those rules are needed not to do anything with messages that are sent to external email addresses or that are sent to real users in your organization)
e. Audit this rule with severity level = High (if any issues we want to debug this)
f. Mode of the rule = Enforce
g. Stop Processing more rules = Selected
9. As a result, after saving your rule it will look like the screen below.
10. Note that after executing the above, the process is not finished yet. Now if you try to send email to non existent email addresses, Microsoft will bounce back this email to the user saying that “Such email address does not exists”. We need to switch off this feature of Microsoft on our domain (but later we will need to replicate it on Odoo side, but that is next steps). For now, we should go to the menu “Admin Center -> Exchange -> mail flow -> accepted domains” and find our domain
11. Now edit your domain and set its type to be an “Internal Relay” as shown on the image below
Note: You will need to ignore the warning below
Installing Odoo module to inform users that they used the wrong email
In the previous steps, we have configured Office 365 so it will accept all emails sent to a specific domain, even if those email addresses don’t exist. This means users will not even know that they made a mistake and used the wrong email address. For that purpose you need to perform the following steps:
1. You need to install this module https://www.odoo.com/apps/modules/10.0/fetchmail_notify_error_to_sender/ At the moment of writing this module is avalible only for Odoo 8, 9,10. If you need this module with other versions, please let us know.
2. After installing this module, when some user is sending an email to some mail address that does not exist in Office 365 and does not exist in Odoo ERP (no objects are associated with it), then he will receive the message below automatically.
Configuring Outgoing Mail Server in Odoo
During the previous steps, we have configured Office 365 as a Relay Server. The steps below will help configure the server to work with Odoo.
1. Go to the special online tool https://mxtoolbox.com/. This tool allows to retrieve DNS records registered for your domain quickly and display them to you. Specifically now we are searching for all MX records for our domain. Enter your domain name (e.g. yourdomain.com) in the text box and click “MX Lookup”. As result you will see a list of MX records. One of the records “Hostname” is ending with “outlook.com”. Copy it as we need it on the following step.
2. Login as Administrator in Odoo ERP and go to menu Settings -> General Settings. In the section related to emails – click “Outgoing Email Servers”. And either select an existing one (to modify it) or click the “Create” button to create a new one. You need to enter the following values only (no login and password is needed as you already made the Odoo server trusted by Office 365):
a. Description = Office 365 SMTP Server
b. SMTP Server = copied from previous step
c. Port = 25
d. Connection Security = TLS (STARTSSL)
3. After that, save outgoing mail server and click on the button “Test Connection”. The message below should appear
Configuring Incoming Mail Server in Odoo
Incoming mail server is needed to allow Odoo to scan some particular mailboxes for new emails. And depending on the “To” address, it can create new objects like Leads, Tasks and more (or add messages to existing objects). Below are the steps needed to make this configuration.
1. Login as Administrator in Odoo ERP and go to menu Settings -> General Settings. In the section related to emails – click “Incoming Email Servers”. Either select an existing one (to modify it) or click “Create” to create a new one. You need to enter the following values:
a. Name = Office 365 Incoming Mail Server
b. Server Type = IMAP
c. Server Name = outlook.office365.com
d. Port = 993
e. SSL/TLS = True
f. Username = erp@yourdomain.com
g. Password = password that you set on previous steps
After saving you need to click the “Test & Confirm” button to verify that everything is properly set up.
2. Check that on “Advanced” Tab you have set field “Error notice template” to the value “Fetchmail – error notice”. Or in other case, when user will send email to nonexistent mailbox that cannot be processed by Odoo – he will not get error message about it.
3. As Administrator, enter the Debug mode and go to the menu “Settings -> Technical -> Parameters -> System Properties”. And make sure that the properties below are set up correctly:
a. web.base.url – should be equal to the URL of your Odoo instance. It is needed in order to include a proper URL in all your emails
b. web.base.url.freeze – we recommend to add this parameter also with the value “True”. Odoo ERP’s default behavior on login of administrative user is to replace web.base.url parameter with the current url used by the admin. In most cases it is not desired behavior and we want to preserve the URL we have added
c. mail.catchall.domain – this parameter should have yourdomain.com
d. mail.catchall.alias – enter here part of the email previously configured. For example “erp” in case you have previously configured the email erp@yourdomain.com
Testing Odoo ERP Emailing Setup
Finally, after performing the steps above, we can test if emails are working as expected. The easiest way to do that is test it on a CRM pipeline.
1. As Administrator or any powerful user go to menu “Sales -> Dashboards” and click on the “More” link in the top-right corner of the “Direct Sales” sales team. A submenu for Sales Team will be opened and from it you will need to click “Settings”
2. On the sales team details, enter the following details:
a. Email Alias = sales (you can enter any)
b.Accept Emails From = Everyone
c.Team Members – add some real users with real email addresses
d.Followers (in the bottom – left corner) – add users that should automatically receive mail notifications when a new lead is coming.
3. Now send something from your personal email address to the mail address specified in Sales Team. Wait for at least 5 minutes. That is the period that Odoo is configured by standard to download incoming mails.
4. Now go to menu “Sales -> Dashboard” and click on Sales Team “Direct Sales”. You will see that new Opportunity was automatically created from the incoming email.
Bingo! You are done with your configuration of Office 365 and Odoo ERP.
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42 Comments
Miku
Thanks for the good article.
"And obviously when you respond to the person through Odoo CRM, your lead will also see that email is coming from realperson@company.com instead of some generic email erp@company.com."
In my opinion this is complete malarkey. So, a state official sends an email to our Odoo with something like bob@mi6.gov, and Odoo S.A. thinks it's okay that we will relay it using our own Office account?? There's a very good reason why we have such technologies as SPF, DKIM and DMARC; prevention of spam and fraud, and other unauthorized email. If you go through your own email, you will notice that services such as
- GitLab
- GitHub
- Zendesk
- Google Issue Tracker
and a number of other services _DO NOT CLAIM TO BE THE ORIGINAL SENDER_ in the emails they send. For instance, GitHub conversations will be sent from the address "GitHub Username ".
We stopped using Office365 emails for our clients because a few clients had a high spam rate in outgoing mails sent by Odoo, even though all the settings and DNS configurations were properly set.
Our default configuration contains a module that can be used to set a static Sender address, static From address, static Reply-To address and now even create an alias for every thread. The latter feature was developed because some email clients (read: some versions of Outlook for Windows) don't preserve the headers that Odoo includes in the emails. But luckily even those email clients respect the Reply-To address, so we can add the custom autogenerated email alias to every message. We will most likely contribute this module to some OCA repository.
So, whenever we send email from Odoo with that module installed and properly configured, the headers will be:
From: Original Sender
Reply-To: Original Sender
Oleg Kuryan
Hi Mikko,
As a technical person I absolutely agree with everything you are saying. Many years ago I was studying how emails are working and was VERY surprised after I saw code on how Odoo works. I was very curious - why we are still not in SPAM. I was hating an idea that company mail server will be acting as a relay server sending emails from unknown mails. I was very worried at this moment about this topic and even used to install special modules for Odoo to stop using Odoo as relay server
Here is this module
It is very easy fix that replaces FROM header in all outgoing mails always to be equal to SMTP username of the outgoing mail server.
Here is code that is added to standard Odoo
I guess some similar fixes you have in your internal setup. Moreover, internally obviously I tried many other ways including dedicated mail addresses for various mail threads and etc. (like you mentioned)
I started digging deeper and found out that it is POSSIBLE setup. And even such providers as Office 365 and Google Apps allows this setup. One limitations I know is that Google is not allowing to relay addresses with "@*.ru". Also hotmail has more strict SPF policy and sometimes mails are not passing.
Moreover, other transactional services like MailGun can be used for this to avoid using your own mail server for this purpose. Moreover, I recommend to use them rather than your own Google Apps or Office 365. Just to be 100% on safe side.
Also just to finish this technical discussion, as far as I know from here SPF FAQ , SPF protection was designed only to verify the Return-Path/Sender/Bounce/Envelope-from of an email (at the SMTP transaction level), and not "From" header of an email.
That is why still this setup (as relay server) is working fine even in current modern world.
So from TECHNICAL point of view I agree with you that this article is not 100% reliable solution, cause it more relies on standard Odoo mechanism that is not perfect.
Moreover, as you indicated - some mail clients (again Microsoft =) ) do not appropriately handle mails from Odoo when we reply to them.
An easy fix for Odoo will be that emails will be from single email address (so will be like FROM: "Oleg Kuryan via Odoo". That can be done with module I mentioned above.
But let's now look at this solution from END USER point of view. Such setup really irritates business users. For example, because gmail is saving address "erp@yourdomain.com" under some name like "Your Company" in your address book, it will display all your mails as from "Your Company" and not from individual users (Gmail Web interface just ignores From header and displays mail like it is in address book). And that really irritates sales people who stop understanding who they get mails from. I got such situation in my company before, so I know what I'm talking about. =)
Even better solution will be github like solution. Means every partner in Odoo will get his own alias (like okuryan-alias-odoo@yourdomain.com). And such aliases will be generated for every partners in unique way. If Odoo will support such setup - that will be much better. AFAIK, there is no such solution in Odoo world yet. We were not planning to work on such solution, but if you are ok with it - we can collaborate on this to provide to the Odoo world such a solution.
By the way - mailing setup is VERY interesting topic. It is even actively discussed by Odoo themselves. Many mail threads, but here is latest https://github.com/odoo/odoo/pull/20911
Note, that this article was created to provide instructions on setting up email + Odoo in a way Odoo S.A. designed it by standard.
Will be happy to communicate about it further as this is very interesting topic to me.
Dhaval
Mail Delivery Failed
Mail delivery failed via SMTP server 'None'.
SMTPRecipientsRefused: {'xxxxxxx@gmail.com': (550, b'5.7.64 TenantAttribution; Relay Access Denied [xxxxxxxxxxxx.prod.protection.outlook.com]')}
Oleg Kuryan
Hello Dvahal,
That usually means that you haven't properly configured your Office365
Follow step by step section "Configuring Outgoing mail Server in Office 365 as Relay Server". Most likely you haven't put proper IP address of your server at the last step.
cesar
hey man, did you fixed that problem? im having the same one
Jade Chen
Thanks for the good article.
Today we implemented all the steps to configure the "Relay Server", with some exceptions:
(1) The "erp@mydomain.com" account is assigned with an "Office 365 Business Essential" license instead of "Business Premium". It seemed Business Essential license is the minimum subscription level which IMAP access is granted. Not sure nor tested if POP will work in this case.
(2) We have 3 domains configured at the same Office365 tenant, e.g.
-- Tenant-X.onmicrosoft.com
-- Company-X.com (This is the "default domain")
-- Company-Y.com
We configured the "ERP account", the "CatchAll Rule" and "Internal Relay " ...etc., all with the domain name "Company-Y.com".
At the step setting the domain type to be an “Internal Relay”, the "Make this the default domain" checkbox is grey-out (because Company-X.com is the default domain).
We did NOT install the "Odoo module to inform users that they used the wrong email".
The result is -- it does CatchAll, but seems not Relaying -- all the incoming and outgoing emails from both domains Company-X.com and Company-Y.com are caught to "erp@Company-Y.com", but not further relayed to the email's recipients. The same occurs to the emails from third-party email providers such as "personal-email@outlook.com".
Oleg Kuryan
Hello Jade,
Most likely here is the question how you configured Exceptions. I mean:
Carlo
Hi,
After following your guide I get “timed out” error when testing smtp server. Odoo 10 is running on vm in the cloud and outband port 25 is allowed in vm and cloud networking rules.
What else can I check?
Thanks,
Carlo
Oleg Kuryan
Hi Carlo,
First thing you need to check if connection to your host:port is allowed via TLS from your VM.
I just found very quickly by googling this article on how to do that https://halon.io/blog/how-to-test-smtp-servers-using-the-command-line/
SO that is first you need to check
sandi
I got this error on my Odoo . Can you advise what need to be fixed.
Mail Delivery Failed
Mail delivery failed via SMTP server 'xxxxxxxxxxxxx.mail.protection.outlook.com'.
SMTPRecipientsRefused: {'xxxxxxxxxxxx@gmail.com': (550, '5.7.64 TenantAttribution; Relay Access Denied [xxxxxxxxxxxxxxx.prod.protection.outlook.com]')}
Oleg Kuryan
Hello Sandi,
That usually means that you haven't properly configured your Office365
Follow step by step section "Configuring Outgoing mail Server in Office 365 as Relay Server". Most likely you haven't put proper IP address of your server at the last step.
Yousskill
Hello,
I did exactly what the Tutorial said, but in the end, i got this message from Odoo server error:
--------------------------
The server refused the sender address (******@******.com) with error b'5.5.2 Send hello first [DB5EUR03FT008.eop-EUR03.prod.protection.outlook.com]'
----------------------------
When i debugged in odoo python code, i found that the catched smtp error code is 503
I searched for what it means, they said that the two most common causes of this error are:
-Your email server requires you to check email first before sending email. (Checking email first is one way -your email provider manages the security of your email account.)
-Your email client isn’t set up for SMTP Authentication.
Can you help me please, i couldn't figure it out.
Lukas
Hi there,
I am having the same problem. It seems to be an issue with the way Odoo communicates with the mail server.
By searching with the error, I found out that error iusually occurs when the HELO or EHLO message is not send at the right time or when the other one is needed.
Does somebody know a way to fix this?
Guest
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want to encourage you to coninue your greazt writing, have a nice evening!
Marco Antonio
Hi! How do I know which version do I have? Accordin to this:
According to official Odoo documentation, You can use an Office 365 server if you run Odoo on-premise. Office 365 SMTP relays are not compatible with Odoo Online.
I have Odoo 12.0e+ Enterprise
https://able2know.org/user/loganbourne/
Hey there! Do you use Twitter? I'd like to follow yoou if that woulld be ok.
I'm definnitely enjoying your blog and look forward to new
updates.
Vasili Puntus
Yes, follow us on https://twitter.com/ventor_tech
Hélio DBT
Not working for me... Emails not sent, neither being received by Odoo.
Any other solution? Any other URL to look up for?
VECTOR ART GRAPHIC DESIGN
Here you will get to know about how to configure email to work with office 365 and odoo.It is a pleasure worth reading it. Great blog indeed, will visit again in the future to read more about it. I am sure many people will come to read this in the future.
Martin Borg
Hi - thanks for the article. I followed the instructions in your article for the Outbound e-mail, on Odoo Community edition V13.0. However, when I try to test the connection (with SMTP Server set to the MXTOOLBOX outlook.com record) I get this error: "Connection Test Failed! Here is what we got instead: SMTP AUTH extension not supported by server." Sending an invitation e-mail gets pretty much the asme error... "Something went wrong ! SMTP AUTH extension not supported by server." This is only using port 25. Port 587 fails with a timeout.
If I change the server to smtp.office365.com, using either port 25 or port 587, the test Connection actually succeeds with "Everything seems properly set up!" message. However, when I then try to send a message to a new user, an invitation e-mail, I get the following message:
"Mail delivery failed via SMTP server 'None'.
SMTPDataError: 554
5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. "
Followed by a long string of text which I have truncated, mostly hexadecimal characters.
I have been over the instructions again and again and I can't see how I could have missed anything. So:
a) Does this method still work according to you; and
b) Would you suggest something based on the errors I am receiving please?
Many thanks!
Oleg Kuryan
Hello Martin,
Yes, article is valid. Just last week I did configuration both for Incoming and Outgoing Mails for one of our customers using this article on v13
From what I see from error most likely on Outgoing Mail Server (in Odoo) you have added username and password. But you should leave them empty. Because you allowed your Odoo instance to send emails to Office365 without password in earlier steps (when you added IP of your server to Office 365 configuration)
Martin Borg
Thanks Oleg - you are right, I did enter a username and password (your article said it was not necessary but it was there already when I read the article and I thought no harm could come of it.
I removed them now. When Testing Connection I get a different error now: "Something went wrong ! The server refused the sender address (martin.borg@aviense.eu) with error b'5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [xxxxxxxxxxxxx.eurprd03.prod.outlook.com]'.
Were the steps above perhaps not enough to allow the sending of anonymous e-mails?
Many thanks
Martin.
Martin Borg
Also, sending a new user invitation e-mail throws Odoo error:
Odoo Server Error
Traceback (most recent call last):
File "/opt/odoo/odoo-13.0-pro/odoo/addons/base/models/ir_mail_server.py", line 526, in send_email
smtp.sendmail(smtp_from, smtp_to_list, message.as_string())
File "/usr/lib/python3.6/smtplib.py", line 867, in sendmail
raise SMTPSenderRefused(code, resp, from_addr)
smtplib.SMTPSenderRefused: (530, b'5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [FR2P281CA0036.DEUP281.PROD.OUTLOOK.COM]', 'bounce+56-res.users-7@eclecticist.eu')
During handling of the above exception, another exception occurred:
Oleg Kuryan
Martin, this message means that you haven't properly setted up IP address of the server that is allowed to send email. As described in article.
Or you are trying to setup Office 365 with odoo.sh or Odoo Online due to how Odoo designed them. Note that it is officially not supported, so you can do nothing about it.
Martin Borg
Never mind my previous replies, Oleg.
I realised that in the course of various tests I had changed the SMTP server back to smtp.office365.com, now I have it back to the MXToolbox obtained xxxxx.outlook.com server, and it works - it works very well indeed, and the e-mails appear to be coming from the e-mail address configured for the company having Odoo.
I realise now that this is "Direct Send", it does not "Send As" anyone in the Office 365 organisation, and therefore the e-mails sent are not going into the "Sent Items' Folder of any mailbox, which may not always be desirable. Now, this may be overlooked if there was anywhere in Odoo from where I could see all e-mails sent from Odoo, but I am not sure this is the case.
Also not sure how user will be notified if e-mail is not sent successfully, but I suppose I will have to install "Fetchmail Notify Error to Sender Test" which now exists for V13, and see how that works out.
Are there not security concerns in having Office 365 open like that, accepting e-mails from literally anyone as long as the message comes from that IP address? Could that not open me up to spoofing, and potentially spamming using my IP address?
Thanks
M
Oleg Kuryan
Hi Martin,
As long as you have admin who takes care of security of your Odoo server, you should not be worried.
Martin Borg
Thank you Oleg, appreciate all your help, very eye-opening. Also thanks to Miku above - very informative post - will certainly help us decide how to go forward on this.
Many thanks!
Peter
Hi, I follow the instructions, I just want my users to send emails (no INBOUND), Do I need the catchall?
Do I need to update my dns records to my public IP?
The error I receive is this one:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_mail.py", line 357, in _send
msg, mail_server_id=mail.mail_server_id.id, smtp_session=smtp_session)
File "/usr/lib/python3/dist-packages/odoo/addons/base/ir/ir_mail_server.py", line 484, in send_email
raise MailDeliveryException(_("Mail Delivery Failed"), msg)
odoo.addons.base.ir.ir_mail_server.MailDeliveryException: ('Mail Delivery Failed', "Mail delivery failed via SMTP server 'None'.\nSMTPRecipientsRefused: {'customer@email.com': (550, b'5.7.606 Access denied, banned sending IP [MY-PUB-IP]. To request removal from this list please visit https://sender.office.com/ and follow the directions. For more information please go to http://go.microsoft.com/fwlink/?LinkID=526655 AS(1430) [BN8NAM11FT016.eop-nam11.prod.protection.outlook.com]')}")
Any recommendation welcome, Odoo11, regards!!!
Oleg Kuryan
Hi Peter,
I think the only thing you can do is follow instructions from error message:
(550, b’5.7.606 Access denied, banned sending IP [MY-PUB-IP]. To request removal from this list please visit https://sender.office.com/ and follow the directions. For more information please go to http://go.microsoft.com/fwlink/?LinkID=526655 AS(1430)
Louis
Hi Oleg,
Thanks for this well-written article. I followed your instructions and everything seems to be working except sending email from odoo outside my main domain. For instance, my company domain is AAA.com and office350 doesn't have issues delivering emails to AAA.com but it can not send emails to "gmail.com" or any other domain except AAA.com. This is what I'm getting: Unknown error: Mail Delivery Failed Mail delivery failed via SMTP server 'None'. SMTPDataError: ip here Relay Access Denied ATTR36.
Any thoughts?
Thanks in adavance.
Oleg Kuryan
Very strange error. But in general it seems that you may not properly setted up mail server in Odoo. In General Settings have you enabled checkbox "External Mail Server" and have you written domain name for your emails ? By default it is empty.
Louis
Thanks Oleg, I just got enabled "External Mail Server" and now I can send emails to any domain.
Thanks again, you saved my day.
Sean McCarthy
Hi there,
Thanks a lot for the excellent tutorial. I followed the tutorial completely, and was able to get the outgoing emails to work (i.e. sending an email from Odoo to myself), but I wasn’t able to get the inbound emails to work.
After I clicked the “Test & Confirm” button for setting up inbound email, it says "User Error - Server replied with the following exception: LOGIN failed". I followed every single step in your tutorial. I even went back to the beginning and verified everything a second time.
I logged in and checked my email for the erp@my-domain.com email address I setup, so the username and password are fine, and multi-factor authentication is disabled for that email address as well. I also sent emails to erp@my-domain.com from both internal and external email addresses, and both worked, so it’s not a problem with the Office 365 account.
I then tried your Odoo v13 add-on, and it didn’t show up in the “advanced” tab, so I assume it just doesn’t work yet for Odoo v14.
Thanks a lot,
Sean
Sean McCarthy
Eventually (but not yet) Microsoft will be disabling basic/legacy authentication, which they said on March 7, 2018 that they would do by October 13, 2020, but it hasn't happened yet...
https://www.vansurksum.com/2020/03/01/microsoft-is-going-to-disable-basic-legacy-authentication-for-exchange-online-what-does-that-actually-mean-and-does-that-impact-me/
Either that or our Office 365 account has basic/legacy authentication disabled in our security defaults.
https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/concept-fundamentals-security-defaults
In Thunderbird, to receive emails with erp@my-domain.com, I have to use OAuth2 and I enter my email password in a popup window. Normal authentication with a regular password won't work for Office 365 accounts.
Ivan
Thank you very much for the information in the article. Is there a way to use it with Odoo.sh? Maybe putting the IP of companydomain.odoo.com as a verify allowed senders by IP address?
Angela Hamilton
Oleg, Thank you for all of the great information. Can you please confirm for me that this will work with Odoo.Sh V12? Thank you very much!
Angela Hamilton
Oleg, Thank you for all of the great information. Are you able to confirm for me that this will work with Odoo.Sh V12? Thank you very much!
Oleg Kuryan
Angela,
Most likely this will not work both for odoo.sh and for Odoo online because of some technical specifics of their setup.
Felipe
Hello,
I was looking at the post and implemented it, it works very well.
but now i have 3 odoo v12 community instances, so now it doesn't work properly.
How can i make it work using the same license office365 notifications@domino.com?
Felipe
I was looking at the post and implemented it, it works very well.
but now i have 3 odoo v12 community instances, so now it doesn't work properly.
How can i make it work using the same license office365 notifications@domino.com?
chals
Hi Oleg, thanks for the tutorial!
Do you know if it will work with the basic / legacy authentication disabled? newer 365 servers come with a default setting that I prefer not to touch ... and in that default setting, basic / legacy authentication is disabled.
Carlos
Would this work with odoo.sh v14?